Inclement Weather Service Updates from Storm on May 28, 2024
The City of Dallas is monitoring impacts from inclement weather and will update this site to inform residents of City Service modifications.
June 1, 2024
Multi-Agency Resource Center
The City of Dallas, in partnership with Dallas Independent School District, is sponsoring a Multi-Agency Resource Center (MARC) to provide essential recovery services from governmental and nongovernmental agencies to residents impacted by the May 28, 2024 severe weather. The MARC will be open on Saturday, June 1, 2024, from 8am to 8pm and Sunday, June 2, 2024, from 8am to 8pm. Please visit the following link for details about the MARC: Multi-Agency Resource Center
If you require transportation to and from the Multi-Agency Resource Center at Truett Elementary on June 1 or June 2, please call 214-670-4275 for assistance.
Centro de Recursos de Múltiples Agencias
La Ciudad de Dallas abrirá un Centro de Recursos de Múltiples Agencias (MARC) para brindar servicios esenciales de recuperación de agencias gubernamentales y no gubernamentales a residentes afectados por el mal tiempo. El MARC estará abierto el sábado, 1 de junio de 2024, de 8am a 8pm y el domingo, 2 de junio de 2024 de 8am a 8pm. Visite el siguiente enlace para más detalles sobre el MARC: Centro de Recursos de Múltiples Agencias
Si usted necesita transporte hacia y desde el Centro de Recursos de Múltiples Agencias (MARC) en Truett Elementary el 1 de junio o el 2 de junio, por favor llame al 214-670-4275 para obtener asistencia.
City of Dallas Multi-Agency Resource Center (MARC)
Saturday, June 1 and Sunday, June 2, 2024
8 a.m. to 8 p.m.
Truett Elementary 1810 Inadale Ave, Dallas, TX 75228
Essential recovery services from governmental and nongovernmental agencies
No RSVP required. Visit www.dallasoem.com for more information.
COD-MARC-May-2024-EnglishCOD-MARC-mayo-2024-Spanish
- Some of the participating agencies in the MARC are:
- North Texas Food Bank
- American Red Cross
- Catholic Charities
- Texans on Mission (Texas Baptist Men)
- Agape Connect
- Service of Hope
SOH-Food-Distribution-Wic-Centers-and-Locations-for-June-2024-FINAL-SPAN-GR-RS-05.31.24
If you have been affected by the May 28, 2024 severe weather, please visit the following webpage for a list of City of Dallas Respite Centers – Respite Centers.
Si ha sido afectado por el clima severo del 28 de mayo de 2024, por favor visite la siguiente página web para ver una lista de los Centros de Respiro de la Ciudad de Dallas – Centros de Respiro
Call 911 in an emergency if you need police, fire or EMS.
An emergency includes medical events, fire, serious vehicle crash with injury, a crime in progress, or a life-threatening event.
Otherwise, call 311 or file an online report for eligible non-emergencies.
City of Dallas crews continue to clear debris from this week’s storms while Oncor restores outages.
Oncor reports 18,569 customers are still without power. Any new storms or severe equipment damage will impact the schedule for full restoration. They advise that power may be restored to some homes in a neighborhood, while others may still be without power. They say it could be due to different circuits serving the neighborhood, damage to meters or lines leading to the house, or damage to inside wiring.
City of Dallas response crews are still removing fallen trees out of major thoroughfares and residential roadways. Next week, the City will begin to collect brush that has been cleared and stacked.
The City of Dallas and Dallas ISD sponsored Multi-Agency Resource Center (MARC) at Truett Elementary in Dallas is being held and today until 8 p.m. and will resume Sunday. The MARC is a centralized location for storm affected residents to access essential recovery services from various governmental and nongovernmental agencies. Disaster relief nonprofits are providing residents in need with services, food, cleaning supplies and more. As of noon today, over one thousand residents received assistance. That is more than the total number of residents served during previous MARC events.
The MARC is located at Truett Elementary, 1810 Inadale Ave, Dallas, TX 75228 and will be open today until 8 p.m. and again tomorrow, Sunday, June 2, 2024, from 8 a.m. to 8 p.m. Please visit the following link for details about the MARC: Office of Emergency Management Multi-Agency Resource Center (dallascityhall.com).
Residents who require transportation to and from the MARC today or tomorrow should call 214-670-4275 for assistance.
The Dallas Department of Transportation reports 29 traffic signals are still out of service. 69 traffic signals are flashing. When drivers approach out of service or flashing traffic signals at intersections, they should use caution and treat them as a four-way stop.
Transportation
Sanitation
Storm Debris Disposal Information
Sanitation customers with storm-related debris may utilize Sanitation’s monthly brush and bulky item collection service, subject to program rules and limits, or customers may self-haul waste to the landfill or a transfer station at no cost. Residents may also elect to utilize debris removal services of a private company.
For brush and bulky items placed at the curb for Sanitation collection, please continue to follow set-out rules found here. Customers may claim a once annual 20-cubic yard, oversize set-out by calling 311 the week in advance of their normal collection week. A collection fee will be assessed to a dwelling unit’s utility account for non-compliant set-outs.
Residents electing to self-haul waste to the landfill or a transfer station should review rules, limits, and facility hours of operation found here.
Sanitation is in communication with the Office of Emergency Management and our other partner departments to identify areas severely impacted by the March 2 storm and will provide assistance as needed.
Información sobre la eliminación de escombros causados por tormenta
Los clientes de Aseo y Recolección de Basura con escombros causados por la tormenta pueden utilizar el servicio mensual de recolección de maleza y artículos voluminosos de Aseo y Recolección de Basura, sujeto a las normas y límites del programa o los clientes pueden transportar ellos mismos los escombros al vertedero o a una estación de transferencia sin costo alguno. Los residentes también pueden optar por utilizar los servicios de recolección de escombros de una empresa privada.
Para la maleza y los artículos voluminosos colocados en la acera para la recolección de Servicios de Aseo y Recolección de Basura, por favor continúa siguiendo las reglas que se encuentran aquí. Los clientes pueden reclamar una vez al año la recolección de 20 yardas cúbicas de gran tamaño llamando al 311 una semana antes de la semana habitual de recolección. Se cobrará una tarifa de recolección en la cuenta de servicios públicos de la vivienda si no se cumplen las normas de recolección.
Los residentes que opten por llevar sus propios residuos al vertedero o a una estación de transferencia deben revisar las normas, límites y horarios de funcionamiento de las instalaciones, que se encuentran aquí.
Servicios de Aseo y Recolección de Basura está en comunicación con la Oficina de Gestión de Emergencias y nuestros otros departamentos asociados para identificar las zonas gravemente afectadas por la tormenta del 2 de marzo y proporcionará asistencia según sea necesario.
Updated May 31, 2024
Response Updates
- Oncor reports 39,572 customers in Dallas are still without power. Crews are working to restore power as quickly as possible.
- Oncor officials urge homeowners to inspect the inside and outside their home for signs of electrical damage that could be causing an outage. If so, they will need to call an electrician.
- City facilities including recreation centers and libraries will be open Saturday for residents. Any resident with unmet needs due to the storm or power outage, including downed trees, are being encouraged to call 311 for assistance. Residents who know of a neighbor who might need assistance are also encouraged to call 311 and report the address for a welfare check.
- The city’s debris collection team is continuing to identify and clear fallen trees from major thoroughfares and residential roadways. The debris collection team has reported that 40 trees are wrapped with wires and those locations have been reported to Oncor. Crews are expected to complete clearing operations on Saturday. Next week, Dallas Sanitation crews will begin collecting brush that has been cleared and stacked. The debris removal team is made up of 318 city employees divided into 53 teams working in the field. Those employees come from Dallas Water Utilities and Public Works.
- For tree debris on private property, residents are advised to please stack debris adjacent to the street. The city has waived enforcement for early placement for pick-up. In addition, the city will allow storm related debris pick-up of up to 20 cubic yards. Household bulk items are not included. Dallas Sanitation has 49 crews out today and contract crew are being brought in.
- The Dallas Department of Transportation reports 43 traffic signals are out and 76 are flashing. Temporary top signs continue to be staged at 74 locations.
Updated May 30, 2024
- Oncor reports 66,580 customers in Dallas are still without power. Crews are working to restore power as quickly as possible, but it could take into the weekend to complete repairs. We are coordinating with Oncor to identify the multi-family and senior living properties that remain without power and asking that they prioritize them. Power has been restored to Midpark Tower, one of the multi-family facilities impacted.
- Oncor officials urge homeowners to inspect the inside and outside their home for signs of electrical damage that could be causing an outage. If so, they will need to call an electrician.
- City facilities including recreation centers and libraries will be open Friday for residents. Any resident with unmet needs due to the storm or power outage, including downed trees, are being encouraged to call 311 for assistance. Residents who know of a neighbor who might need assistance are also encouraged to call 311 and report the address for “welfare check”.
- The city’s debris collection team is continuing to identify and clear fallen trees from major thoroughfares and residential roadways. Citizens can report downed trees and debris in roadways by calling 311. Operators will forward road blockage information to the appropriate crews. Using mapping tools, data from the 311 calls identifies where crews should focus clean up efforts.
- The debris removal team is made up of over 50 crews and 318 city employees working in the field.
- For tree debris on private property, residents are advised to please stack debris adjacent to the street. The city has waived enforcement for early placement for pick-up. In addition, the city will allow tree debris pick-up of up to 20 cubic yards for the next 15 days. Household bulk items are not included.
WIC Offices
Office of Community Care Clinic Location (dallascityhall.com)
Northwest Hwy clinic still does not have power and is closed today. The staff who work at this clinic are still able to do services over the phone (for those who have appointments today) and send clients to nearby clinics to pick up benefits. All other Dallas WIC clinics are open.
Updated May 29, 2024
Residents are encouraged to be aware of high-water conditions
The heavy rainfall may create high-water conditions throughout the City. The public is advised to be smart, use caution and heed all warning signs when approaching flooded streets, streams, or any body of water. Turn Around. Don’t Drown.
Observe these basic safety rules. They could save your life.
- Heed all warning signs
- Watch for rising water levels
- Know where high ground is and move there quickly if you see or hear rapidly rising water
- Do not attempt to cross through flowing water or standing water when you do not know its depth
- Do no try to drive through flooded areas — most flood-related deaths occur in automobiles
- If your vehicle stalls, abandon it and seek higher ground immediately
- Be especially cautious at night
- Follow the advice of local emergency management officials before going on area lakes or rivers
The public is advised to follow the National Weather Service recommendation, “Turn Around. Don’t Drown.” and be aware of the dangers of driving or walking into flooded areas.
Oncor Updates
We are currently monitoring and responding to outages caused by thunderstorms producing large hail and wind gusts up 80 mph in DFW and surrounding areas. Severe storm watches and warnings remain in effect for parts of our service area. We appreciate your patience as we work as quickly and safely as possible to restore power.
To report a power outage or check the status, text OUT to 66267, use the MyOncor app, click “Report an Outage” on the map, or call 888-313-4747.
Safety for our teams and the public remains Oncor’s number one priority. If you see a downed power line, please stay away, keep pets and others away and call 911 immediately.
Sanitation
Garbage and recycle collections are delayed one day this week for all Sanitation customers beginning Tuesday, May 28. Tuesday routes will be collected on Wednesday, Wednesday routes on Thursday, Thursday routes on Friday, and Friday routes on Saturday. Collection may be further delayed for streets or alleyways that remain blocked due to down trees. Sanitation asks that property owners/controllers clear streets/alleys from any debris originating from their property. Down trees may also be reported to 311 by phone or by clicking here.
Sanitation customers may place storm debris at the curb now. Please place debris in 2 piles: 1 for vegetative yard debris, and 1 for other storm debris such as building materials. Up to 20-cubic yards will be collected at no additional cost. Any amount over this limit placed at the curb and collected by Sanitation will be billed at the rate of $60 per 5 cubic yards, billed in 5 cubic yard increments. All other program rules related to placement, size of cuttings, and prohibited items still apply. Click here for more information.
All Dallas residents may self-haul waste to the landfill or a transfer station at no cost. See rules and hours of operation here. Residents may also consider utilizing debris removal services of a private company, which may be able to remove debris more quickly and remove larger volumes at less cost.
There are large volumes of storm debris citywide. Sanitation is rapidly scaling up the number of crews to collect debris through use of on-call contractor services, but it will likely take several months to collect all debris and return to a normal brush and bulky item collection schedule. Customers are asked to hold or self-haul non-storm related brush and/or bulky items until all storm debris has been collected.
Property owners that do not receive brush and bulky item collection services from the Department of Sanitation, such as businesses and apartment complexes are responsible for their own debris removal. They may contact their solid waste provider for guidance on this.
Public Works
Public Works has crews spread out throughout the city responding to 311 calls. The crews are cutting up large trees and moving them to the curb for Sanitation Brush Buster crews to remove. The team will be working round the clock this week to clear the down trees as quickly as possible.
Transportation
Stay safe on the roads during severe weather!
Traffic Signals:
If a traffic signal is flashing or without power, treat the intersection as a four way stop. Proceed cautiously.
Proceed through intersections with caution, even if you have a green light or the right of way.
If you see fallen wires, poles or other potentially dangerous debris, do not approach, attempt to move, or drive over them.
Dallas Libraries
Lochwood Branch closed (no power) and Oak Lawn Branch closed (no power).
Park Forest closed (no power).
Dallas WIC Clinics Status
Office of Community Care Clinic Location (dallascityhall.com)
All Dallas WIC clinics are open today with the exception of Northwest Hwy due to power outage.
Development Services
- The DSD’s Southeast District Office will remain closed due to a power outage. We encourage residents to visit us at the Oak Cliff Municipal Center, Northeast, or Southwest offices for assistance.
- Contact Oncor for any electrical outages you are experiencing. If Oncor requires repairs by an electrician and a City inspection is requested, have your electrician call one of the following:
- Trey Kneggs
O: 214-948-4466
C: 972-896-8072 - Mike Anguiano
O: 214-948-4472
C: 214-546-1996
- Trey Kneggs
DART Service Alerts
